We want all our customers to enjoy their shopping experience with us and as such offer a no-quibble returns policy and will refund for or exchange any product purchased from us for a period of 30 days from purchase provided it is returned, unused it it's original packaging. Excludes – living and perishable products such as fresh flowers, biological pest control etc. This does not affect your Statutory Rights.

Returning or exchanging goods within 30 days:
i.e. you no longer want the product or you purchased the wrong item and would like to exchange it.

• Contact us stating which product you purchased, your order number and why you wish to return it. This must then be returned to us, in its original packaging and in an unused condition.
• Returns will be at your cost and we recommend you use a recorded-delivery service for your protection. Alternatively, we can arrange for our carriers to collect the goods from you. We will advise the cost and take payment for this when you contact us regarding your return.
• We will credit your payment card as soon as possible after receipt of the goods, the refund will exclude the cost of any special delivery arrangements and/or gift wrapping.

Incorrect goods were sent

• Contact us as soon as you have received the goods stating which product you purchased, your order number and the nature of the error.
• We will either:
  Arrange for our carrier to collect the goods, or
  Ask you to post the items back to us. In the second case, if you provide us with a receipt for the postage cost, we will issue a cheque to that value. We recommend you use a recorded-delivery service for your protection. This must then be returned to us, in its original packaging and in an unused condition.
• We will correct the error as soon as soon as possible after receipt of the goods, either by sending you the correct item, or by crediting your payment card as soon as possible after receipt of the goods, the refund will exclude the cost of any special delivery arrangements and/or gift wrapping.
• Where the goods sent were faulty or damaged on receipt
  Contact us as soon as you have received the product stating, which product you purchased, your order number and the nature of the error.
• We will either:
  Arrange for our carrier to collect the goods, or
  Ask you to post the items back to us. In the second case, if you provide us with a receipt for the postage cost, we will issue a cheque to that value. We recommend you use a recorded-delivery service for your protection. This must then be returned to us, in its original packaging and in an unused condition.
• We will correct the error as soon as soon as possible after receipt of the goods, either by sending you the correct item, or by crediting your payment card as soon as possible after receipt of the goods, the refund will exclude the cost of any special delivery arrangements and/or gift wrapping.

Returns on products, which appear to be faulty, damaged or are not as described - after use

Products, which you believe are faulty or you feel are not as described, once used, must be returned to us. These will be inspected to ascertain what has happened to the product and how, and a decision will then be made as to whether to replace part of the product, the entire product, to refund the product or that the product was damaged during use/misuse.

• Contact us as soon as the above has occurred stating which product you purchased, your order number and the nature of the fault/ damage etc that you believe has occurred.
• We will either:
  Arrange for our carrier to collect the goods, or
  Ask you to post the items back to us. In the second case, if you provide us with a receipt for the postage cost, we will issue a cheque to that value. We recommend you use a recorded-delivery service for your protection.
  This must then be returned to us in a way, which it will not be damaged in transit.
• The item/s will be inspected to ascertain what has happened to the product and how. A decision will then be made as to whether to replace part of the product or all of the product, to refund the product, or that the product was damaged during use/misuse.
• We will then inform you of the outcome of the inspection and the appropriate action will be taken.